Covid-19 safety pledge

In these uncertain times, health and safety has never been more important. I already had a good plan in place for ensuring my clients were visiting both a clean and safe salon, but now we have been given some stricter guidelines to follow from both the Government and from my beauty insurer. These are detailed below.

For the time being we have been told that under no circumstances are we to do any work on the face, including eyebrow waxes. This is due to the close contact nature of the treatments available. This could change, or additional guidance could be bought in to ensure these treatments can be completed safely for both clients and myself.

Clients requirements

When booking an appointment clients will be sent a new consultation form to update my records. 2 days before I will then send a covid-19 questionnaire and declaration that will need to be completed before arrival at the Cabin. 

Clients will be asked to arrive on time for appointment. If arriving early, you will be asked to remain in your car until your appointment time to allow me the correct amount of time to clean in between clients. Late arrival could mean your treatment time is reduced or may need to be cancelled. 24 hours notice minimum is required for cancellation. It is currently not a requirement for clients to wear a face mask or covering, however you are invited to do so should you wish. Clients are asked to sanitise their hands both on arrival and when leaving. If paying by cash, I ask that you have the correct amount as no change will be given. Payment can be made by card, paypal or bank transfer. 

My requirements

I have updated PPE requirements to follow, including the wearing of a visor for all treatments. Additionally I will also be wearing a mask for added safety. Gloves will be worn for all treatments where by they wont affect my services (such as massage). Between clients I will be cleaning down all areas, and changing/cleaning all PPE worn. By law, I am required to ask all clients to complete a covid-19 decleration which will be used for the NHS track and trace service. 

© 2020 Beauty by Heather. Proudly created with

Prices correct as of May 2020. Subject to availability. I maintain the right to refuse treatment should it be necessary. Prices are subject to change without warning, however I always aim to advise of this before hand. Please note treatment timings are length of appointment slot including consultation, treatment and aftercare time. 

Cancellation and no show policy - If you arrive late to your appointment then your time will be reduced so as not to inconvenience other clients. If you cancel your appointment with less than 24 hours notice or fail to show up then I will require you to pay a £10 non-refundable deposit for all future appointment bookings (taken off your treatment at the end). If you fail to show up again then I reserve the right to refuse any future appointments.